Refund Policy

Introduction

At LuxStay Casino Reviews, we strive to provide high-quality content and services to our users. This Refund Policy outlines the terms and conditions for refunds related to any premium content, sponsored reviews, advertising services, or other paid offerings available through our website.

We encourage you to read this policy carefully to understand our procedures regarding refunds and cancellations. By purchasing any paid service or product from LuxStay Casino Reviews, you agree to the terms of this Refund Policy.

Last updated: May 30, 2024

Refund Policy for Premium Content

LuxStay Casino Reviews offers certain premium content, such as detailed casino guides, exclusive reviews, and specialized reports that may be available for purchase.

Digital Content

For digital content purchases (e.g., downloadable guides, premium articles, or reports):

• You may request a full refund within 14 days of purchase if you have not downloaded or accessed the content.
• Once you have downloaded or accessed the digital content, refunds will only be considered in cases where the content is substantially different from its description or contains significant errors that materially affect its value.
• To request a refund for digital content, please contact our customer support team with your order details and reason for the refund request.

Refund Policy for Premium Memberships

LuxStay Casino Reviews may offer premium membership plans that provide enhanced access to our content and services.

Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to premium features until that date.
• We do not provide partial refunds for unused portions of your current billing cycle.
• If you cancel within the first 7 days of your initial subscription and have not significantly utilized the premium features, you may request a full refund by contacting our customer support team.

Annual Subscriptions

For annual subscription plans:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• If you cancel within the first 14 days of your initial annual subscription, you may request a full refund.
• If you cancel after 14 days but before the end of your annual term, you may be eligible for a prorated refund of the unused portion of your subscription, less a 15% administrative fee.
• No refunds will be issued if the cancellation occurs after 6 months of service in your annual subscription period.

Refund Policy for Advertising Services

For businesses that purchase advertising services on LuxStay Casino Reviews:

Before Campaign Launch

• If you cancel an advertising campaign before it has been launched, you will receive a full refund minus a 10% administrative fee.
• Any design or setup work that has already been completed will be deducted from the refund amount based on our current hourly rates.

After Campaign Launch

• Once an advertising campaign has launched, refunds will be considered on a case-by-case basis.
• If the campaign has run for less than 25% of the contracted period, you may be eligible for a partial refund of up to 50% of the remaining campaign value.
• No refunds will be issued for campaigns that have run for more than 25% of the contracted period.
• If we fail to deliver the agreed-upon advertising services as specified in your contract, you may be eligible for a proportional refund based on the undelivered services.

Refund Policy for Sponsored Content

For businesses that purchase sponsored content or featured reviews on LuxStay Casino Reviews:

Before Content Publication

• If you cancel a sponsored content order before the content creation process has begun, you will receive a full refund minus a 5% administrative fee.
• If you cancel after content creation has begun but before publication, you will receive a refund of 50% of the total amount paid.

After Content Publication

• No refunds will be issued once sponsored content has been published on our website.
• If the published content contains significant factual errors attributable to our team, we will correct the content at no additional cost.
• If we fail to publish sponsored content within the agreed-upon timeframe, you may request a full refund or agree to a new publication date.

Conditions for Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• The refund request must be submitted within the timeframes specified in this policy.
• You must provide proof of purchase, including the order number, date of purchase, and payment method.
• For claims regarding quality or performance issues, you must provide detailed information about the specific issues encountered.
• You must have made the purchase directly from LuxStay Casino Reviews. We cannot process refunds for purchases made through third parties.

Refund Process and Timeframes

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@luxstaycasinoreviews.com with the subject line "Refund Request."
2. Include your order number, date of purchase, and a detailed explanation of why you are requesting a refund.
3. Provide any relevant documentation or evidence to support your refund request.
4. Our team will review your request and respond within 5 business days.

Refund Processing Time

Once a refund has been approved:

• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
• PayPal refunds are usually processed within 3-5 business days.
• Bank transfers may take 7-14 business days to be credited to your account.

Please note that we can only process refunds to the original payment method used for the purchase.

Exceptions to the Refund Policy

The following situations are exceptions to our standard refund policy:

• Promotional or Discounted Purchases: Items or services purchased at a promotional or discounted rate may have different refund terms, which will be specified at the time of purchase.
• Special Promotional Offers: Limited-time offers or special promotions may be non-refundable, as clearly indicated in the offer terms.
• Chargebacks: If you initiate a chargeback through your payment provider before contacting us, you may forfeit your right to a refund through our standard process.
• Fraudulent Activity: We reserve the right to refuse refunds if we detect fraudulent activity or abuse of our refund policy.

Cancellation Policy

For subscription services and recurring payments:

• You may cancel your subscription at any time through your account settings or by contacting our customer support team.
• Cancellation will stop future billing but will not automatically generate a refund for past charges.
• To cancel and request a refund (if eligible), please follow the refund request process outlined in this policy.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.